RadiAnt DICOM Viewer - Discussion Forum
Can't download studies

I can push images from our PACS server without a problem, and I can search the database, but when I try to download it immediately fails with the very helpful "Error" status.

I have tried every suggestion that I could find on this forum; disabled the firewall, disabled any antivirus, verified the firewall has exceptions for RadiAnt and added a specific Inbound Rule for the Listener port. I've also worked with our PACS server's software support to verify that there is nothing wrong on that side of things.

I am currently using the trial version since I want to make sure this will work in our environment before buying a full version, so I'm not sure if that makes a difference. I am completely out of ideas and just hoping there is something minor I missed since this program is perfectly suited for our needs, IF I can get it to work.


Jun 13, 2018 04:13 PM
by Justin
Justin,

The trial version works the same way as a paid version, as far as PACS transfers are concerned. Please contact us at https://www.radiantviewer.com/contact/ and we will work to find out the reason of your issues.

Kind regards,
Maciej


Jun 14, 2018 08:07 AM
by RadiAnt
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